Returns

1. Returns & Exchanges

We gladly accept returns within 60 days of receipt for most items in new condition if you're not satisfied with the items you received. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.

If you want to exchange the product for another size, color or style, please return the items within 60 days of purchase and we will process the exchange for you as soon as we receive the item.

If you have a quality issue to report, you can contact our customer care team within 7 business days of receiving your product here and we will assist you with the return and refund process.

Generally, customers should be responsible for the shipping cost for any returning items.

2. How do I return?

- Get in touch with our customer service representative by sending us a ticket in your account or send email to support@freudehouse.com, Indicate which item(s) you would like to return and the reason for your return.

- Place the item(s) in the original packing and seal the parcel securely.

- Drop off your package at the local post office.

- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

3. Return Conditions

- Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

- We do not accept returned items that were sent back by you directly without checking with us first.

- We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

- The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Gift Card, ③Underwear & Accessories: Face mask, Coverings, Bra, Lingerie, etc. ④ Customized Items.

- In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion.

4. Method of Refund:

We would refund your original payment method. That's to say, if you used your credit card to pay, we would refund your credit card.

5. Responsibility

Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly so as to avoid any damage in transit.

As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.

We are not able to refund any tax or duty charged by the customs border office.

Feel free to contact us with any further questions or concerns at: support@freudehouse.com